标题: This solution in the Nextbike service office shorten [打印本页] 作者: bithiranils98 时间: 2023-3-27 13:56 标题: This solution in the Nextbike service office shorten Better organization of work? You will learn about all this in the ebook, which you can download here . Lack of self-service, passiveness of consultants, limit possibilities of contact, archaic systems, and problems with building and maintaining loyalty – we intifi the problems of morn customer service in the previous post. We promis solutions. Here they are. Self-service We've mention it before , but it's worth repeating morn customer service is self-service - we want it and we expect it. The digital environment in which we operate is by finition self-service we search for data and information ourselves, and the Internet even encourages us to do so.
In this context, it is worth mentioning the voice menu in the phone, IVR . The use of the telephone service time by . Let's count - if you employ consultants, each of them spent on the phone four hours a day, then after the introduction of IVR you will gain during USA WhatsApp Number List the day more than four hours. Which your consultants can use for something else. Proactive support It is expect that in , of consultants' interactions with clients will be bas on real-time analytics. Just checking traffic statistics on your website is not enough. What are you doing with this data? And with what lay are they generat? If a customer hesitates while shopping, contact them immiately.
If you contact me the next day, there is a risk that he will no longer be interest in buying, or he has already bought. At the competition. Proactive chat responds to activity on the website and automatically invites you to talk to a consultant when, for example, the client is inactive for a long time. Sacramental How can I help you? falling through a very popular communication channel at the right moment.
