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How should communication be in customer service?

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发表于 2023-4-12 17:25:49 | 显示全部楼层 |阅读模式
本帖最后由 riya1234 于 2023-4-12 17:28 编辑

Keep in mind that only 39% of agents said they felt empowered to respond to customers conversationally and comfortably. Additionally, only 27% said they had a complete view of the customer and conversation history. (Zendesk, 2022) A trained and valued agent in his position will convey that satisfaction in communication with your clients. Learn what a customer service model is and how to do it in 6 steps. One of the best ways to learn about accessibility in customer service is with real cases and examples. See what Zendesk does to ensure accessible support for its customers and get inspired! Examples of accessibility in customer service Check out these concrete examples of how Zendesk optimizes the accessibility of its products and support : review the documentation created by the company and follow its instructions to find soft spots and correct them; train all the agents involved in the supply of the products both in assistive technologies and good accessibility practices.
  
They include designers, engineers, product managers, and content writers; focus on customers and remember that they are people using the products and instructions; leverage a design system that ensures an accessible foundation for all products, from initial design through development; test products before launch with manual and automated techniques; conduct regular investigations with agents, administrators and end users and receive feedback Phone Number List to prioritize improvements; systematically track the progress of fixes and new features that improve quality. You already have examples of how to offer accessibility in customer service, now we list the tools that help you achieve it. What tools optimize accessibility in customer service? live chat Live chat is software that offers personalized responses at all times. It allows customers to communicate at any time and get a response even outside of the agents' business hours.



It is one of the channels that generates the greatest customer satisfaction ( 73% ). Did you know that 50% of consumers want to contact the support team through the same channels they use with friends? Applying live messaging at different touch points, such as your website and social networks, offers flexibility to contact your agents and improves accessibility in customer service. AI Chatbot The AI-powered chatbot has the ability to simulate a human conversation and provide quick responses. In addition, it automates repetitive tasks and uses customer information to personalize the service. Keep in mind that for a chatbot to offer accessibility in customer service, its adoption must be successful. In a Zendesk study, customers said they get frustrated when: They have to answer too many questions before getting the solution; They get wrong answers; They have to start over if they overstep the conversation.

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