The 2 types of retail KPIs essential to drive the results of your business

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Maximize the productivity of work teams Automate process tasks to make it more agile and effective Have visibility of sales channels Manage your leads and convert them into customers Sell ​​smarter Provide the best experience to your customers increase income Easily integrate with other applications in your company More than 50% of organizations have seen double-digit revenue growth with Zendesk CRM implementation. You are ready? Make up your mind to do it too and start growing sustainably. Do not stay with the initial questions, customer searches are not static and frequently asked questions should not be either. Add the questions that arise to your knowledge management platform and make life easier for your clients and your agent.
  
Conduct market research Share the results with your team and design strategies based on this valuable information. ask for feedback Your customers have a lot to contribute. Know their opinion about customer service in that channel, create and implement strategies to improve the attitude of the call center operator and the quality of service in general, based on these results. It may interest you: Listen to the customer: 3 pillars to generate empathy . 2. Train, motivate Phone Number List and improve the attitude of a call center operator A study by the firm KPMG on Customer Experience delves into the importance of aligning the employee experience (EX) with the customer experience (CX) and presents some strategies so that you can do it: Fine-tune your selection processes When selecting personnel, look for them to be aligned with the company's values, with the organizational culture and, mainly, to have.



Skills such as: Problem resolution; Systemic thinking; Creativity; Emotional intelligence, among others. Empower your employees Give them autonomy and allow them to have access to the necessary tools and techniques to carry out their work in an optimized way. Promotes work in cross-functional teams or employee networks. Invest in their training and development , facilitate their evolution, find new talents, strengthen and update their knowledge and skills (hard and soft skills). Motivate your team Design the journey for your employees , just like you design the journey for your customers. It's about understanding how your employees achieve their personal goals. Recognize and reward performance , more than a position or position. It offers continuous mentoring, training and feedback to promote performance.