What is the role of metrics in service improvement?

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With a company that provides several resources and tools within the platform that can be used in different ways for your operation, it is the ideal solution to choose. But you have to be careful. Not all SaaS solution businesses offer this benefit, as the Ouvi Simples platform provides, for example. 3- Cost reduction Another great advantage of these solutions is the reduction of costs that they can cause in customer service operations. This is only possible because to use this service, you don't need to purchase equipment, robust machines and buy different software for different hardware, as everything will be in a single solution. User data is stored in a specific bank for this purpose in the cloud, and can be accessed at any time and from any computer connected to the internet. In this way, the company that hires a SaaS service platform will be concerned with reduced costs.

Easy mobility As previously mentioned, as it is a cloud system, that is, completely online, the mobility of operations is open and much easier, as there is no need for a physical infrastructure to function, just the internet. Soon, companies are free to work from wherever they want and choose how they are going to do it. 5- Integrations To ensure that there is no need for other services, some cloud service platforms offer the possibility of integration with Australia Phone Number List different solutions to ensure centralization of the operation. This makes your management more robust, complete and allows you to monitor all customer support actions. The home office and how service platforms help the model.



The home office is a trend that has been growing over the years due to technological advances. In Brazil, in 1997, the work model was officially presented in a “Home Office/Telecommuting Seminar - Work Business Perspectives for the Third Millennium”. And, in 2017, telework was recognized in the “Consolidation of Labor Laws in Brazil”, with Law 13,467 . According to a survey published in Assespro-RS , reports that, worldwide, the number grew from 35% to 51%, between 2017 and 2018, of people working remotely. Therefore, even though the practice of working from home only gained strength after social distancing, caused by the COVID-19 pandemic, it was already an experience for many workers and companies. Currently, 85% of companies have adopted the home office during the pandemic, disclosed by Infomoney , turning this possibility into a great reality for the modern job market.